Frequently Asked Questions (FAQs)
Find quick answers to common questions about our products, services, and support.
🛒 Ordering & Delivery
Q: How long does delivery take?
A: Local products typically ship within 1–3 business days. International products may take 7–21 business days, depending on the destination and customs clearance.
Q: Can I cancel my order?
A: Yes, if your order hasn't been shipped yet. Please contact customer support immediately. Once shipped, cancellation is no longer possible.
Q: Can I change my delivery address after placing the order?
A: Yes, but only if your order has not yet been shipped. Contact us as soon as possible to request changes.
Q: How can I track my order?
A: Once your order is dispatched, we’ll send you a tracking number via email or SMS. You can also check the order status in your account dashboard.
Q: Do you offer scheduled delivery?
A: At this time, we offer standard delivery windows. However, we are working to introduce scheduled delivery slots soon.
💳 Payment & Refunds
Q: What payment methods are accepted?
A: We accept Visa, Mastercard, Apple Pay, Google Pay, Bank Transfer (for large orders), and Cash on Delivery (UAE only).
Q: Is Cash on Delivery available for all orders?
A: COD is available only for local UAE orders and may have limitations based on product type and order value.
Q: I paid online, but my order didn’t go through. What should I do?
A: Please contact support with your payment reference. We’ll verify and resolve the issue promptly.
Q: When will I receive my refund?
A: Refunds are processed within 7–10 business days after the return is approved and the product is received.
🧾 Accounts & Technical Support
Q: I forgot my password. What should I do?
A: Go to the login page and click on “Forgot Password.” A reset link will be emailed to you.
Q: How do I update my profile or contact details?
A: Log in to your account and go to “My Account” > “Profile” to make changes.
Q: I’m facing issues placing an order. Who can help?
A: Our support team is available via WhatsApp at +971552900532 and email at info@maro-trading.com.
Q: When will I receive my refund?
A: Refunds are processed within 7–10 business days after the return is approved and the product is received.
📦 Products & Pricing
Q: Are your products original and new?
A: Yes, all products listed on Maro Trading are 100% original and brand new, sourced from trusted suppliers.
Q: Do you offer wholesale or bulk discounts?
A: Absolutely! We cater to both retail and B2B clients. For wholesale pricing, please reach out to our sales team via email or WhatsApp.
Q: Do you have products priced under AED 10?
A: Yes, we have a dedicated “9.99 AED Section” with a variety of budget-friendly items.
Q: Do your prices include VAT?
A: Yes, all displayed prices are inclusive of VAT, unless otherwise stated. Hold it for now VAT not yet active
Q: Do you offer scheduled delivery?
A: At this time, we offer standard delivery windows. However, we are working to introduce scheduled delivery slots soon.
🔁 Returns & Exchange
Q: What is your return policy?
A: Returns are accepted within 7 days of delivery for most items, provided they are unused and in original packaging.
Q: What if I receive a wrong or damaged item?
A: Please contact us within 48 hours of receiving your order and share pictures of the issue. We will arrange a replacement or refund.
Q: Can I exchange an item for a different one?
A: Yes, if the item is eligible for exchange and available in stock. Contact customer service to initiate the process.
🧰 Service Marketplace
Q: How do I advertise a service on your marketplace?
A: Register as a service provider, complete your profile, and submit a listing through your vendor dashboard.
Q: What types of services can I advertise?
A: Any legal and professional service including logistics, graphic design, printing, consulting, maintenance, IT services, and more.
Q: Do you verify the quality of services advertised?
A: No. We only provide a platform for service listings. We do not vet or guarantee service quality. The agreement is solely between the service provider and the client.
Q: How is payment handled for services?
A: Payment terms are agreed upon directly between the buyer and the service provider. Maro Trading is not responsible for payments unless we are directly facilitating the transaction.
Q: Can I report a problem with a service provider?
A: Yes, you can report abuse or suspicious behavior to our team. While we don’t mediate disputes, we may take appropriate action like warning or delisting the provider.
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We at The Gardeny are proud to offer carefully designed landscapes crafted to suit our commercial clients’ preferences while prioritizing sustainability.
